Service Desk Analyst - English Speaker
Great opportunity to start in a global company

At the heart of our business are the thousands of people’s lives we change, the outstanding service we provide to our clients and candidates, and the exciting opportunities within our offices all over the world. We’re proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunities to reach potential.

Manage incidents and service requests within the agreed targets

Manage and effectively deal with service requests and tickets via telephone and ticket or Manage access management requests (Account creation, transfer, user changes, leavers…) within the agreed targets (depending on the team they are supporting to in the specific moment. They will operate in a hybrid role where it is requested support due to volume of the incoming demand.

Provide excellent Customer Service by maintaining regular communication with users and provide updates proactively

Respect deadline for projects and assigned tasks

Proactively deal with second levels, providers, stakeholders when needed

Provide regular visibility to the Management in case of chases, escalations, major incidents

Ensure phone availability

Contribute to the maintenance of the Knowledge Base by suggesting improvements & changes based on business feedback

Take initiative by proposing improvements, workarounds, solutions

Ensure the correct application of internal processes for each country and full troubleshooting is always documented

When possible, become an expert champion in on one topic at least

Service Desk Analyst - English Speaker