We are hiring a CSM with SaaS experience
Native level of German

International growing company in Barcelona.

Among other tasks you would be involved in the following activities:

Support and make your clients grow through all stages of the client cycle (onboarding, adoption, maturity and renewal)

Define a roadmap with clients and set KPIs to make the partnership a success

Help companies to launch the company internally

Match companies and employees with nonprofit organisations

Find creative ways to boost the engagement of users on the platform

Provide product support

Take feedback from customers to improve our service

Brainstorming new solutions and services together with the management team

Increase your net retention rate via upsells and cross-sells

Work hand in hand with Key Customer Success Manager on global clients.

You will have a permanent full-time position and receive the best possible training from our teams. You will be expected to be very autonomous and to take responsibilities by learning and proposing new solutions and alternatives to the team.