Global Markets and Service is looking for a Field Service Scheduler to work for the service organization in Spain and Portugal..

As a Field Service Scheduler you are responsible for scheduling, re-scheduling, updating and communicating the field service activity schedule in an efficient, timely and accurate manner.

The Field Service Scheduler will ensure:

Close cooperation with relevant stakeholders like Project Management, Customer Support Management, Technical Support, FSE Planner and the FSE.

Close cooperation with Project Manager/Coordinator to ensure scheduling is in line with the delivery of equipment.

Close cooperation with Customer Support Coordinator to ensure scheduling is in line with the delivery of spare parts.

To reserve capacity for all field service activities, both pro-and re-active.

To schedule FSEs to fulfill the work orders that have been created in line with local laws, regulations and work-life balance. To monitor the status/progress of the requests and act quickly upon changes.

Main tasks

- Schedules FSE’s according to work order requirements, location and severity
- Identifies resource needs/shortage/excess and involve relevant stakeholders, to find the optimal solution
- Informs stakeholders about changes/issues to the scheduling process
- Updates and manage the service schedule in a timely and accurate manner
- Ensures balanced, effective and efficient use of resources (customer, FSE and organization)
- Provides to Field Service Manager an up-to-date overview of scheduled/available Field Service Engineer hours/capacity
- Work with Field Service Manager to ensure Field Service Engineers’ training needs, Skills and Skill Level are up to date