The Member Experience Agent responds to a wide variety of member requests by accurately assessing the

member’s needs and requests and then adding personal recommendations and touches to achieve maximum

member satisfaction while complying with The I/O policies.

This position is on a rotating shift basis, including afternoon-night shifts and on-job training will be provided.

The Member Experience Agent will be responsible for:

• Handles all member’s interactions with the highest level of hospitality and professionalism,

accommodating special requests whenever possible

• Resolves customer complaints; assist members in all inquiries in connection with gym/club services,

hours of operations, classes offered, in-house events, directions, etc.

• Welcome and goodbye members in an efficient and friendly manner, using member’s name whenever

possible.

• Arranges reservations including classes, dinner, special treatments (acupuncture, massage...), etc. as

needed and coordinates reservations. Provides member with an approved confirmation for each booking.

SE REQUIERE

Experience as Guest Relations/Receptionist/Hostess will be highly valued.

• Proficiency in English, multilingualism will be considered an asset.

• Outstanding communication and active listening skills

• Ability to work in a fast paced environment

• Ability to work flexible hours

• Love to have fun at work and enjoy working as a part of an energetic team

• Working experience in luxury establishments and an international environment will be highly

valued.

• 3+ years of relevant working experience

• Experience and/or interest in the Health/Fitness Industry would be valuable

• English and Spanish is a must, other languages will be valuable

SE OFRECE

Join a company with more than 2.000 employees in 6 different countries.

• Casual, energetic, friendly, positive and health-conscious environment

• Opportunities for advancement and professional development