FutuRS is the technology company of the Ribera Salud Group and part of Centene Corporation. FutuRS is a new concept of healthcare in which we fuse clinical vision and technology to give an optimal and integral response to people´s needs. Results in health and technology without losing sight of the human character of both our patients and the professionals who are part of FutuRS.

We are establishing a new support team in Madrid to assist the daily operations of the Group. This new hiring process will bring +60 highly skilled IT profiles to different areas such as DBA, System Administration, Helpdesk, IROC, ISOPS and Security. This is a permanent role and the employment will be directly with us.

This role is a great opportunity to have a good balance between personal and professional life, as well as enhance your career, working with the latest technologies within complex environments. The deployment of the service includes a rotation system during morning shifts. Above the market conditions. Interim directly with us.

Functions:

* Manage and report on production health with the use of system related tools
* Manages and executes multi-level responses and addresses reported or detected incidents
* Manage Major Incidents base on company provided protocol/practice
* Performs information technology incident response and incident handling based on prioritization categorization and in accordance with established procedures
* Work with a cross-functional team, drive improvements to policies and processes within the ITSM incident management governance
* Coordinate with internal partners and external vendors to provide assistance during major incidents
* Identifying incidents and make recommendations to protect production
* Use tools to gather data/log sources, expanding visibility during a major incident
* Support ongoing tracking and remediation of incidents/issues, ensuring that tickets are closed and issues are addressed in a timely manner
* Manage multiple priorities effectively. Maintain clear and efficient communications with management. Provide interactive discussion and guidance to peers. Discuss technical subject matter with other IT functions
* Work closely with development, network, and other support team in the implementation of restoration activities
* Support activity and progress reports ensuring issues are properly escalated and resolved to maintain desired restoration service levels
* Coordination of incident response activities, including written and verbal communication with other IT groups and IT management

What do we offer?

* Salary according to the experience and merits of the candidate
* Training and continuous technological update.
* Professional and personal development based on experience, on projects
* Flexible compensation plan (medical insurance, restaurant and transportation cards, daycare checks)

What does it mean to be part of FutuRS?

* Join an international company with a great working environment.
* Work in an organization with cutting-edge technologies and in constant evolution.
* Be part of a solid project where people count.
* Take on challenges and bet on your professional career.