Multinational Healthcare Company in the north of Madrid
Highly proficient in spoken and written English

Multinational Healthcare Company in the north of Madrid

Sales-related support

Preparing quotes

Continuously answer and take care of calls regarding purchasing orders, claims, delivery requests and enquiries, sample or catalog requests and other enquiries from customers issues

Manage inquiries via general email inboxes and ensuring they are actioned everyday

Support Sales on tender bids with quoting (collecting all the documents, making sure that the administrative part is managed and the dead line is respected)

Coordinate with Sales and Logistics to send out demos, samples, and marketing materials

Customer data management in the CRM for the territory in charge

Complaint management : opening, follow-up and closing of SS&OP related cases in the CRM with Sales and PSS

Order processing & order management support

Ensureorderfulfilmentbyliaisingwith central or local warehouses

Coordinate order fulfilment with logistics, sales reps, service and end users (customers)

Document new customers in CRM tool, maintain data in CRM and eShop system

Liaise with sales reps and end-users in relation to order information (including order tracking)

Share orders with finance for payment fulfilment

Manage order-related complaints

Coordination of the local Team

Guide the team (2 persons) and liaising with the Area Team Leader (Italy,
France and Ibérica)

Stable contract
Full time
Salary: 38.500€ B.A. + annual bonus