From IMAN Temporing, a company specialized in HR, we want to accompany you on your career path.
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Get to know us more at www.imancorp.es!

IMAN Temporing is seeking for Customer Service Tema Leader / Supervisor located in El Vallés .

As a Customer Service Supervisor your key responsibilities will be:
·To assist and work closely with the Regional manager to monitor, maintain processes and procedures with a continuous improvement mindset
·To select, hire and on/off-boarding of customer service professionals, overseeing and supervising a CSR team of 10-15 people
·To manage the day-to-day operations of the customer service team, providing supervision and technical assistance to achieve departmental and organisational goals
·KPI’s for departmental performance - measure and improve
·To plan, organize, and implement all necessary trainings, documentations, and communication channels to ensure all staff members understand the business/office
·To build staffing schedules to ensure appropriate coverage of incoming order activities
·To perform annual reviews, appraisals and performance management reviews for the customer service staff
·To ensure a safe working environment, the highest level of productivity according to all the controls and compliancy regulation of the company

What we offer you:
·A permanent full-time job of 40 hours per week.
·WFH policy to be applied; after 3 months of trial period
·Schedule: 8 - 17h (1h flexibility), from Monday to Thursday. Short shift on Friday, from 8 to 15h
·A competitive salary; in line with your experience and skills
·Training and internal growth opportunities
·Shuttle from FCG and RENFE to the organisation