- Be the client’s point of contact “from order to cash” solving customer inquiries and complaints.
- Assist customers and potential customers, distributors, and other roles associated with the business.
- Receive, process, and monitor all types of customers’ orders so commitments and deadlines are met.
- Understand customers’/ companies’ needs and advise order proposals.
- Troubleshoot delivery, shipping, and order issues.
- Be responsible for offer management, price calculations, and invoicing process.
- Understand the payment collection process, apply credit/debit notes, and resolve open credit issues when needed.
- Maintain and optimize a client portfolio.
- Support the sales team.