This is an exciting opportunity for you to join a successful, multi-national and multi linguistic team of Contact Centre Representatives in Barcelona, delivering day-to-day support services for big company Life Science and Chemical Analysis customers. As a Contact Centre Representative your tasks will include:

- Manage large amounts of inbound and outbound calls in a timely manner.

- Provide customers with a personalized experience, effectively solving their issues, complaints and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior.

- Build sustainable relationships and engage customers, identifying their needs, clarify information, research every issue and provide solutions and/or alternatives.

Keep records of all conversations in our call centre database in a comprehensible way.

We offer:

- First ETT contract with possibilities to JOIN the company

- Salary 20.000€ gross per year

- 39 h/week

To be successful in this role you will need:

- Excellent/ fluent language skills (verbal and in writing) in one of the following languages:

- Swedish / Norwegian / Danish / Finnish

- English as secondary language is required

- Be comfortable in customer-facing/ customer-focused roles and able to adapt to different personality types

- Strong communication and active listening skills

- Multi-tasking capabilities, priorities- and time-management skills, along with the ability to work independent as well as within teams