The Program Assistant serves as a critical point of contact for both students and professors in Program Management ensuring a smooth running of the Program. He/she works directly with the respective Program Management Team to carry out all administrative tasks related to the successful execution of the program.

Key Responsibilities

As a frequent contact person for faculty, students and other departments within IE, the Program Assistant has a strong focus on customer service in all tasks and activities. Some of these more prominent include:

•Attend students to resolve specific questions and issues.

•Refer students to program advisor and/or associate director in case the issues cannot be resolved by the assistant or require superior action.

•Support faculty in their specific needs (class material, etc).

•Support in the planning and execution of various components of the program.

•Drafting and issuing student certificates.

•Compiling and updating databases with student information.

•Coordinating with internal and external stakeholders.

•Interact with other departments to provide service and problem resolution on a short term basis.

•Collaborate with the advisors and/or associate directors of the Program in updating the content of the program on IE Campus and other communication tools used

•Collaborate with the advisors and/or associate directors to post information and documents to students.

•Take charge of activities organized by the Program Management Team: conferences, networking activities, etc.

•In collaboration with the advisors and/or associate directors, take responsibility of the monitoring and execution of special projects within the curriculum portfolio: electives, special modules, etc.

•Collaborate with the advisors and/or associate directors in administrative processes related to the daily operational management of the Program.

•Managing high volume of e-mail and responding to student queries.

•Support in booking appointments and managing calendars.