Multinacional company |One year contract

Multinational company.

Being the interface and point of contact between the Business Process Outsourcing deliveryteam(s) and the Polestar organization

Develop and maintain strong relationships and effective working environments with all thedepartments across the OTC business

Follow-up inquires and perform timely escalation to applicable parties for swift resolution

Perform issue resolution of inquires relating to in-scope OTC process such as (but notlimited to):

Customer master data process

Processing of invoices, deductions, returns and discounts

Application and allocation of incoming payments

Analysis of overdue invoices

oManagement of customer inquiries & reclamations

OTC closing activities

Leading implementation of process changes and improvements initiatives in area ofresponsibility

Create desktop procedures and ensure their continuous alignment with current processes

Monitor key performance indicators (KPIs)

Social benefits.