Billing Specialist - Portuguese Speaker |Great opportunity to start your career in a new organization

FMCG

Responsibilities:

General:

Associate will support not only the region assigned, but also overall Billing and Disputes if needed

Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.

Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant

Establishes and keeps good relationship with other teams. A team player.

Billing and Dispute Management

Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality

Responsible for generating accurate and timely invoices, credit notes if applicable for customers.

Monitors billing transactions and sending of the invoices.

Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner

Responsible of dunning process and bad debt management

Ensures quality customer interaction while improving the satisfaction.

Billing Specialist - Portuguese Speaker