Senior Salesforce Consultant|Multinational company

Multinational company in the engineering sector

Main Assignments:

Drive the implementation of company CRM roadmap across the areas of Customer Master Data Management, Sales & Marketing, Pricing, and Customer Service Management.

Gather business requirements and work together with the business area leads (both globally and locally) and drive their prioritization.

Break-down functional requirements into comprehensible user stories to ensure a harmonization and alignment of the requirements across the different business parties.

Take existing processes and applications to the next level, establishing standardized processes and performance monitoring tools across the organization.

Perform fit/gap analysis of requirements gathered, and support the Global Head of CRM & Digital IT in the estimation efforts for their implementation.

Create functional and technical specifications for the build of the IT solutions.

Prepare, document and execute test cases to verify the IT solutions built.

Support business users by providing solution expertise and guidelines along the project lifecycle, from analysis of requirements until the deployment and go-live.

Coordinate other company teams in the integration of CRM and Digital IT platforms both between them and with other systems and applications within company ICT landscape.

Other Assignments:

Organize and conduct Q&A, and Webinar workshop sessions globally.

Prepare and distribute newsletters covering news and updates related to the team.

Deliver Management Reporting and KPI’s within the areas of responsibility, both from a (business) user adoption and system performance perspective.

Support the execution CRM and Digital business initiatives both globally and locally.

Great Career path and salary package