The Program Operations Department manages operations and protocols for all the programs of IE Business School with the main objective of guaranteeing both quality and efficiency in the processes and consistency across academic programs, and with the ultimate goal of positively impacting student satisfaction and faculty experience.
The coordinator will work closely and provide critical support to (mostly) internal stakeholders, such as Program Management, Faculty, Registrar’s Office, Administration Dept., Planning, Publishing, Admissions, IT, etc.

Key Action Areas:

•Provide support on short, medium, and long-term projects related to logistics, planning, and communication with other departments regarding program content such as internships, electives, grade release, and other program administrative matters.
•Handle sensitive information such as grades, ethics committee matters, and other administrative tasks such as compiling and organizing student data, and other program-related information.
•Capturing and recording important data through Excel, using shortcuts and formula functions, sorting and filtering data.
•Quickly address concerns, queries, and feedback in a constructive and action-oriented manner.
•Act as liaison to professors and internal (and occasionally external) stakeholders on questions and comments related to program academics, logistics, and other administrative matters.
•Deliver and receive constructive feedback, to effectively communicate deadlines, objectives, concepts, and ideas. Must possess the ability to see the “big picture” behind projects, daily endeavors and transmit this vision to others, particularly when leading a project or individuals.
•Communicate with internal and external stakeholders.