Grupo Crit is seeking vibrant speaking Helpdesk agents to join us in the new and expanding center of our client in Tenerife, Canary Island, Spain. You will be part of a great multinational company! Do not worry if you do not have enough experience! We are looking for Helpdesk level 1. We want you to be part of our multicultural and multi-age team if you have a fluent level of these languages: German , English , Spanish, basic PC skills and good communication skills. And if you are customer oriented, initiative and results focused...you are just perfect for us! These will be your responsabilites as part of our team: Interact with customers via telephone, e-mail and the web, providing technical support. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Work with departmental staff to promote, develop, and maintain strong customer service values. Terms: Availability to work in shifts: 40h per week from Monday to Sunday (working 5 days)