Presentation:
Do you have a passion for customer service? Are you a people person? Are you a native Dutch speaker? Do you have a very high level of English? If so, we have the right position for you! We are looking for a passionate and proactive person, with some experience in technical customer service. This position will be dealing with dealers, customers, solving technical difficulties and warranty cases. This position can be in our beautiful spacious office in Barcelona or we offer the possibility of remote work in other parts of Spain.

Key functions
- Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
- Respond to end consumer calls for technical, general product support, and spare parts, topics.
- Troubleshoot, and resolve technical or software-related issues using active listening and a positive attitude.
- Make decisions on warranty per company guidelines.
- Document calls/cases in a CRM (Customer Relationship Management) tool.
- To provide general customer service on different social media channels
- Responsible for developing and maintaining excellent customer relationships.

Benefits
Working hours : 08:00 - 16:00 / 09:00 - 17:00 Monday - Friday
Free Weekends
Long term stable contract with Adecco

Requirements
- Fluency in Dutch (C2 level, Native or equivalent) Fluent in English

- Candidates must be available to work full time (39 hours per week), Monday to Friday.
- Candidates preferably should be based in Barcelona, Madrid, Vigo, or Málaga. No relocation package is offered for this position.
- If needed, candidates should have an internet connection at home for Home Office during the first weeks.
- Ability to multitask.
- Mid-level computer skills