Product Operations Consultant|Technology Company

Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our clients’ needs.

Communicate product updates, new features, and functionality.

Lead the process to implement new products and features within the Market.

Test products and features end-to-end to understand how these behave with the wider product ecosystem.

Communicate and clarify product updates, known issues, and help identify prospects for beta groups and early adopter groups.

Own product advanced configurations and translations so that these are embedded in the Market’s system setup

Work with Client Support and Event Support leads in adapting existing or adopting new business processes required to operate the new products and features, reducing the need for unsustainable workarounds.

Work with Education in defining training needs to facilitate product adoption and roll-out.

Own roll-out metrics and adoption KPIs and identify blockers or constraints towards scaling up product adoptio.

Understand client organization’s long-term business goals and recommend appropriate system and product solutions.

In conjunction with the Client Support Specialists evaluate business processes and assist clients to develop strong best practices.

Bring technical knowledge and first line support to the Market Client & Event Support teams.

Assist Client Development with RFP responses as it relates to all company products.

Track Market’s client issues and support via company tracking system Salesforce and provide first/second tier issue fixes when possible.

Act as the first line of support for specific clients when warranted due to business needs.

Facilitate Market product advancement through communication of client feedback to Product and Engineering teams.

Coordinate and act as Business Consultant with Product software installation and upgrades.

Coordinate with install timeline, data extraction, and checklist.

Troubleshoot system, connectivity, software and hardware issues and escalate in a timely manner.

We have a ’Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ’Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences - Fan First.