As part of our international team of support engineers, you will be responsible for handling Tier-1 support calls coming from our customers, which can be located anywhere in the world.

Our engineers are expected to solve issues that may include:

Specific satellite-related problems

Stabilized antenna issues

Generic RF issues (cabling, interference etc.) right down to VoIP & networking problems

Onboard application issues

From our main Teleport site in Palma de Mallorca, you will have access to an extensive IT & monitoring infrastructure, including advanced Remote Access & reporting systems as well as analysis tools. The team will work in shifts according to an around the clock roster. All calls are processed in a ticketing system.

The objective of our support-mission is that 80% of the incoming calls should be able to be resolved by the support engineers on duty. In case of very specific & complex problems, a case may be escalated to one of our Tier-2 specialists.