Multinational company|Looking for a IT Support Analyst. . Multinational company.. . Provide 1st / 2nd / 3rd level remote or face to face IT support services for the Group, acting as an interface between the IT department and user community. . End-User IT Support for workplaces including Windows/Unix/Mac desktops/laptops, printers, IP Phones, smartphones etc.. . Installation, routine maintenance and management of end-user computing devices (desktop, laptop, smartphone and tablet devices); this includes imaging and keeping them up-to-date with management tools. . Fulfil User Account Management requests, including Access Card Management. . Maintain the proper operation of Training / Meeting rooms. . Maintain the asset database and hardware inventory for the office; Manage stock of IT Equipment and maintain Lifecyle Management. . Perform the IT Induction to newcomers. . PBX & IP Telephony end-user support: Create new extension numbers, configure IP phone devices, configure softphones etc.. . Liaising with System & Network Administrators for the management & maintenance of Office infrastructure including Servers, Network, Storage & Data Center facility. . Efficient implementation of changes to services, technologies and processes (IT Projects / IT Tasks). . Preparation and maintenance of technical procedural documents and FAQ’s for both IT staff and user community. . Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management. . Experience supporting Executive Stakeholders. . All other duties as assigned.. . Oportunidades de carrera y desarrollo profesional.