Multinational company|Looking for a IT Support Analyst

Multinational company.

Provide 1st / 2nd / 3rd level remote or face to face IT support services for the Group, acting as an interface between the IT department and user community

End-User IT Support for workplaces including Windows/Unix/Mac desktops/laptops, printers, IP Phones, smartphones etc.

Installation, routine maintenance and management of end-user computing devices (desktop, laptop, smartphone and tablet devices); this includes imaging and keeping them up-to-date with management tools

Fulfil User Account Management requests, including Access Card Management

Maintain the proper operation of Training / Meeting rooms

Maintain the asset database and hardware inventory for the office; Manage stock of IT Equipment and maintain Lifecyle Management

Perform the IT Induction to newcomers

PBX & IP Telephony end-user support: Create new extension numbers, configure IP phone devices, configure softphones etc.

Liaising with System & Network Administrators for the management & maintenance of Office infrastructure including Servers, Network, Storage & Data Center facility

Efficient implementation of changes to services, technologies and processes (IT Projects / IT Tasks)

Preparation and maintenance of technical procedural documents and FAQ’s for both IT staff and user community

Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management

Experience supporting Executive Stakeholders

All other duties as assigned.

Oportunidades de carrera y desarrollo profesional