From IMAN Temporing, a company specialized in HR, we want to accompany you on your career path.
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Get to know us more at www.imancorp.es!

From Iman Madrid we are looking for a Technical Support with Native Dutch language OR Native German language for an important multinational company.

Some of your daily tasks will be:

•Call taking (email, phone and support ticket system) from end-users.
•Categorizing calls into:
oIssues.
oChange Requests.
oFunctional questions (grouping into CR’s, required extra training etc.)
•Solving issues.
•Hand-over and managing issues to Level 2 Support for issues which couldn’t be solved by Level 1.
•Contacting end-users on behalf of Level 2 Support.
•Gathering information about Change Requests received + hand-over to Level 2 Support.
•Maintain FAQ’s and the Support knowledge base.
•Hand-over order related requests to local Marketing & Sales in the country.

What do we offer?

A full time job (39 hours/week) in the office schedule.

Long-term contract, initial contract will be trough a HR employment agency (ETT).

Incorporation is foreseen for this month - you will be fully WORKING FROM HOME (the company provides you with the equipment).

Salary up to 23K euros per year.