We are looking for an experienced Technical Workplace Lead to join our team!

Technical Workplace Lead duties and responsibilities
- Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
- Point of Contact for IT Teams and Vendors at client and Infosys.
- Point of Contact for future Infrastructure Enhancement and requirement gathering.
- Coordinate with IT teams at client environment for Incident resolution and Project Implementations
- Manage IT Service Delivery at onshore Locations
- Coordinate with Offshore IT Team.
- Monitor/a KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
- Work with PMO on short/long term IT Project implementations
- Work with Delivery SPOCs and client Business users on IT requirements
- Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
- Vendor Contract and License Management
- Implement Service improvement and Transformation initiatives
- Manage and deliver root cause assessments for complex technical issues
- Interaction with vendors and other IT personnel for problem resolution
- Suggest new ideas and solutions to problems
- Participate in security management
- Stay up to date with latest technology and best practices
- Attend customer meetings to ensure and understanding of customer requirements and to assist with knowledge transfer
- Quality assure deliverables, as required, produced by other team members to ensure consistency and accuracy of data
- Successful handover of technology designs and solutions to internal or customer support function
- Document writing / process creation
- Updating and Recording of activities in relevant IT Ticket Management System