As a customer support agent your main tasks will be:

- To receive and respond to enquiries from customers via email and phone.
- Ensure queries are resolved efficiently and accurately.
- Work in tandem with our international support teams to answer customer phone calls and emails. As well as process and troubleshoot customer queries.
- Provide product support, becoming an expert on all aspects of performance and features of our software solutions (time management and planning, POS and ERP) for a variety of sectors such as retail, wholesale, hotels, rest homes etc.
- Ensure reported problems are resolved within a timely manner so that contractual agreements are met.
- Use the call logging system to log, update and monitor reported queries.
- Provide functional product training to customers where required, covering a wide variety of technical subjects.