Descripción del empleo. . * Do you speak German&English fluent?|Do you have +2years experience in Customer Service from order to cash?. . . Important multinational cosmetics based in Barcelona. . Centralize the relation with the Customers in the order to cash process:. . * Review and provide information about the situation of their orders. * Deal with EDI/ SAP/e-mail orders. * Review and provide logistic or descriptive information of products. * Review and provide information about delivery data. * Inform the customer of the out of stock that affects the orders. * Review and provide information about invoice data (solve possible invoice issues). * Review and provide information about the collection and/or liability situation. * Maintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded up. . . Tasks within the Order & Delivery management process. . * Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order.. * Review and unblock the orders for delivery.. . . Delivery issues/delay management. . * Modify orders and deliveries. * Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults. * Review and provide info requested by the Customer. . . ’Transport’ management. . * Group deliveries to be prepared and shipped together to the customer.. * Transport follow-up with Delivery Monitoring. * Review and provide info requested by the Customer. . . Invoice management. . * Review and unblock the orders for invoicing and generate the billing document.. . . Overdue or Bad debt:. . * Decision of the action to be taken together with Sales Team and Implementation of the agreed action. . . Claims management. . * Claim reception and analysis (Check Commercial conditions, pricing…). * Creation of Credit/Debit note in the system. * Credit / Debit note billing and AR compensation. * Take care and register customer complaints. . . Customer relationship. . * Day to day communication. * Responsiveness, provide solutions to customer requests. * Analyze and share functional KPIs with customer to detect improvement areas.. . . Inicially temporary contract of 3 months with Page Personnel ETT and afterthat posibility to continue with a company contract.. Requisitos mínimos. . * Minimum 2 years in a similar job.. * Degree in Administration, Supply Chain, Logistics or similar.. * Languages:. GERMAN: native or fluent. Spanish and English: fluent. 3rd Language (French, Dutch, Italian): would be a plus native or very fluent.