Descripción del empleo

* Do you speak German&English fluent?|Do you have +2years experience in Customer Service from order to cash?


Important multinational cosmetics based in Barcelona

Centralize the relation with the Customers in the order to cash process:

* Review and provide information about the situation of their orders
* Deal with EDI/ SAP/e-mail orders
* Review and provide logistic or descriptive information of products
* Review and provide information about delivery data
* Inform the customer of the out of stock that affects the orders
* Review and provide information about invoice data (solve possible invoice issues)
* Review and provide information about the collection and/or liability situation
* Maintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded up


Tasks within the Order & Delivery management process

* Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order.
* Review and unblock the orders for delivery.


Delivery issues/delay management

* Modify orders and deliveries
* Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults
* Review and provide info requested by the Customer


’Transport’ management

* Group deliveries to be prepared and shipped together to the customer.
* Transport follow-up with Delivery Monitoring
* Review and provide info requested by the Customer


Invoice management

* Review and unblock the orders for invoicing and generate the billing document.


Overdue or Bad debt:

* Decision of the action to be taken together with Sales Team and Implementation of the agreed action


Claims management

* Claim reception and analysis (Check Commercial conditions, pricing…)
* Creation of Credit/Debit note in the system
* Credit / Debit note billing and AR compensation
* Take care and register customer complaints


Customer relationship

* Day to day communication
* Responsiveness, provide solutions to customer requests
* Analyze and share functional KPIs with customer to detect improvement areas.


Inicially temporary contract of 3 months with Page Personnel ETT and afterthat posibility to continue with a company contract.
Requisitos mínimos

* Minimum 2 years in a similar job.
* Degree in Administration, Supply Chain, Logistics or similar.
* Languages:
GERMAN: native or fluent
Spanish and English: fluent
3rd Language (French, Dutch, Italian): would be a plus native or very fluent.