Descripción del empleo

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.

Choose the company:

Allianz Seguros is the main subsidiary of the Allianz Group in Spain and one of the leading companies in the Spanish insurance sector. The company has the vocation to offer the best insurance and financial solutions. It has one of the most complete and innovative product ranges on the market and is based on the concept of comprehensive security. For this reason, the products and services offered by the company range from the personal and family to the business sphere.

Within our team at the Contact Center in Madrid we are looking to incorporate a Customer Service Agent.



Your main responsibilities:

- Attending by telephone and / or through new technologies (web, email, RRSS, chat, WhatsApp) to customer inquiries and the Company’s network of mediators;

- Provide general business and Company information;

- Outbound calls and lead management;

- Pricing and production of preferential branches;

- Opening of claims and orders;

- Resolution of issues.



Initiates and answers inbound and outbound sales calls from/to prospective and
existing customers. Responds to customer questions, fullfills requests, and builds
rapport with customers to facilitate product sales.



-Handles standard claims types primarily on retail side.

-Serve as first contact for claims customers; taking incoming calls and recording
the information into the system.

-Provide quality assistance and customer service in a professional and timely
manner for claims recording

-Receive and respond to the first reports of claim from surveyor or client.

-Ensure excellence in relationship with customer and enhance the customer
experience

-Manage and prioritize work queue and multiple job responsibilities with an
agile approach

-Work within a structured environment with clearly defined standard operating
procedures, to ensure consistency of claims practices and resolution.

-Seek solutions with partners and teams across sites to achieve common goals

-Research, follow up, and resolve all open/pending claims in a timely manner to
ensure customer satisfaction
Requisitos mínimos

Requirements:

-Mandatory education level: FPII, Bachelor’s degree, Master’s degree and / or similar;

-Mandatory have previous experience contacting clients, especially through calls.

- 1 year or more of previous experience in Customer Service roles it’s a plus.

- Mandatory native/high level of Spanish and English C1; other languages will be valued (especially German).

- Enthusiastic about customer service, with teamwork capacity, empathy, resilience and a high degree of adaptation;

- Omnichannel management and outbound sales capacity / lead management;

- Knowledge of Customer Support; problem resolution.

What do we offer:

- Permanent job.

- Competitive salary.

- Fringe benefits: meal and supplies compensation, life and accident insurance. We also offer discounts on other products from the company among others. Dare to discover a world of benefits!

- Actual work-life balance policies: 26 holiday days per year, recoverable working hours, as well as, hybrid workplace model.

- Career development: Digital learning platforms, mentoring programs and training sessions give employees the opportunity for personal and professional development.

- Open and international working environment.