Descripción del empleo

* A great opportunity for your career growth in a multicultural company|Fluency in English and French is a must


Multinational company in Barcelona

General about the role:

* The associate will support not only the region assigned, but also overall Billing and Disputes if needed.
* Responsible for coordination with local finance teams, Customer Service, Sales, and Operations.
* Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant
* Establishes and keeps good relationships with other teams. A team player.


Billing and Dispute Management:

* Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality;
* Responsible for generating accurate and timely invoices, credit notes if applicable for customers;
* Monitors billing transactions and sending of the invoices;
* Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner;
* Responsible for the dunning process and bad debt management;
* Ensures quality customer interaction while improving satisfaction.


* Experience in a very multinational environment (+40 nationalities in the SSC)
* Competitive compensation and benefits package in Barcelona, various well-being activity options

Requisitos mínimos

Perfil buscado:

* Fluent level of spoken and written English and French;
* Experience in Customer service, Order to Cash or Billing and Collections;
* Open to work in international environments;
* Working knowledge of OtC processes;
* Excellent interpersonal skills with the ability to influence and develop relations at all levels;
* Flexibility and ownership;
* Team player in an multi-cultural environment;
* High degree of orientation in customer service;
* Good negotiation skills;
* High School, Vocational Certificate, Post Secondary Diploma;
* Knowledge of SAP hybris preferred;
* Other languages are highly valued.